How does the consumer complaint process work for licensees?

When the Board receives a consumer complaint, the Board sends a letter to the Homeowner to acknowledge receipt of the complaint. In addition, a letter is sent to the Licensee with a copy of the complaint. These letters inform both the Homeowner and the Licensee that the Licensee has twenty (20) days to contact the homeowner and to try to resolve the problem. For more information regarding the consumer complaint process, click here.