The Home Builders Licensure Board was created to protect the public from unqualified, incompetent and dishonest home building contractors and remodelers who provide inadequate, unsafe or inferior building services. Click here for a Consumer Complaint Form to be downloaded and completed or contact the Home Builders Licensure Board’s Office of Compliance and Consumer affairs at 1-800-304-0853 to request a form. The original completed form, along with any supporting documentation, must be mailed to the Home Builders Licensure Board, P. O. Box 303605, Montgomery, AL 36130-3605. The Board must receive an original, signed and notarized form before processing any consumer complaint. For more information about the complaint process, click here.
You may click here to check a builder’s licensure status on the website. If you do not see the builder on the web list, please call the Board’s office at 1-800-304-0853 to verify whether the builder holds a current and valid license.
It takes approximately 90 days to complete the consumer complaint process. To determine the status of your consumer complaint, review the steps of the consumer complaint process, i.e., has the initial 20 day period passed? Has the investigator visited the site? etc. If you are still unsure about the status of your consumer complaint, contact the Board at 1-800-304-0853 and ask for the Compliance Division.
Call the Builder Watch Hotline – 1-800-304-0853 – to anonymously report any suspected unlawful residential construction.
The Board cannot order a licensed builder or an unlicensed builder to repay or refund money to a homeowner. If a homeowner believes he should be compensated for damages caused by a licensed or unlicensed builder, he should contact an attorney and discuss the legal options available under the circumstances.
ONLY an original homeowner may file a consumer complaint against a licensee of the Board.
Upon written request, a consumer is entitled to receive a copy of an administrative complaint, orders to show cause, notices of hearings and statements of charges, and all amendments thereto, and all orders of the Board.
An investigative file is confidential, is not public record, and is not available for court subpoena or for discovery in civil proceedings. Disciplinary action proceedings are closed. The record in a disciplinary action proceeding is confidential, is not public record, and is not available for court subpoena or discovery in civil proceedings.
Homeowners Recovery Fund
The Homeowners’ Recovery Fund is available for homeowners who have hired a licensed builder to build a residence or perform work on an existing residence for which a license is required. If the homeowners get a judgment against the licensed builder, but are unable to collect on the judgment, the homeowners can collect up to $20,000.00 toward the amount of the judgment comprising actual economic damages from the Homeowner’s Recovery Fund.
No. The builder must be licensed by the Board at the time the work was undertaken, and at the time the contract was entered into.