No. Licenses cannot be revoked for complaints alone. Disciplinary actions can only take place through the process of an investigation and hearing or settlement agreement. After a complaint is filed and an investigation is completed, all documentation is reviewed by an investigative committee. This committee determines whether probable cause for a disciplinary action exists. If probable cause is determined, the case proceeds to a hearing conducted before a Hearing Officer. The Hearing Officer then submits his or her recommendation to the Board for review. The Board may choose to adopt, reject or modify the recommendation. Then, and only then, can the Board take action against a licensee. In many cases, a settlement agreement is reached before the case actually goes to hearing.
